IT Front Office Coordinator

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Responsibilities

Are you ready for a sneak-peek in the day of a IT Front Office Coordinator in Netcompany?; As a IT Front Office Coordinator, you will:; Manage 1st and 2nd level troubleshooting and problem solving.; Manage tickets under the respect of contractual SLA.; Manage the escalation process.; Coordinate a team.; Organize logistics and stock.; Perform network patch and device management.

Requirements

What would make you a fit for the role:; Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.; Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.; Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling.; Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.; Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.; Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.; Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.; Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.