IT Help Desk Technician

Overview

Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office.

Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients.

The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed.

Requirements

U.S. Citizenship Required; Troubleshooting Skills; Experience in managing end client networks; Experience in system configuration; Problem solving skills; Working knowledge of networking concepts preferred; Must have knowledge of Active Directory, DNS, WINS, DHCP; Familiarity with most of the following products: Windows Servers 2012, 2016 and 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Remote support best practices; Must have good customer service and phone skills; Must be able to work effectively individually and in a team environment; Must have high attention to detail and must be very organized; Ability to work some nights and weekends; Must be a MCP; A+ & Network+ Certifications are a plus