IT Infrastructure Intern

The IT Intern – Infrastructure supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fortune Brands Innovations employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology.

Responsibilities

Assists with help desk operations by providing hardware and software problem identification through Microsoft Teams and e-mail; Responds to repair and service requests through timely communication, frequent follow-up and detailed documentation; Maintains customer service by providing first-level hardware and software support; Ensures efficient and accurate handling of user issues using internal tracking system; Uses problem solving skills to resolve customer issues; Contributes to project work assigned to the Infrastructure team; Assists with deployment of new laptops, workstations, and device upgrades; Troubleshoots networking issues (LAN/WAN, wireless); Provides technical support including network connectivity, VPN, and remote desktop; Creates, modifies, and removes Active Directory & Office 365 accounts; Aids in creating system documentation and inventory information.

Requirements

Pursuing a bachelor’s degree in computer science, management information systems or related field, ideally in junior standing; Grade Point of 3.0 or higher; Year-round availability (summer up to 40 hours/week); Strong organizational skills with attention to detail; High energy, confident, and effective communicator in both written and verbal communications; Strong knowledge of Microsoft Office products including: Outlook, Word, Excel, and PowerPoint; Strong knowledge of Microsoft Windows 11 operating systems; Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.

Nice to have

Experience building computers; installing operating systems; working with desktop operating system

Benefits

Robust health plans; Market-leading 401(k) program with company contribution; Product discounts; Flexible time off benefits; Adoption benefits; Employee Resource Groups (ERGs); Annual bonus plan or role-based sales incentive plan