IT Infrastructure & User Support Specialist

As an IT Infrastructure & User Support Specialist, you will be responsible for ensuring seamless IT operations across our logistics facilities, providing prompt technical support, and maintaining robust IT infrastructure. The goal is to minimize operational downtime, enhance daily efficiency, and actively contribute to the technology setup for our strategic expansion projects.

Responsibilities

Provide immediate end-user support (Helpdesk) for warehouse staff and administrative personnel, resolving daily technical issues to ensure uninterrupted operations; Prepare, configure, deploy, and maintain IT equipment, including PCs, laptops, RF scanners, thermal label printers, and WMS terminals; Manage physical infrastructure and network systems (Layer 1 & 2), including structured cabling, rack cabinets, patch panels, and UPS units; Perform basic configuration and troubleshooting on switches, routers, and access points to maintain optimal wireless coverage (Wi-Fi) across all warehouse facilities; Support ongoing operations primarily across two facilities in Aspropyrgos area (4 km distance) as well as the broader area hosting our group of companies, ensuring close collaboration with key internal stakeholders; Assist in the onboarding and deployment of IT infrastructure for the new warehouse currently under construction which will serve as the role's primary base upon completion; Identify opportunities to optimize IT workflows, reduce operational costs, and eliminate reliance on external contractors for daily maintenance; Ensure compliance with company IT policies, security standards, and legal requirements while delivering against established IT KPIs

Requirements

Results-oriented, metrics-driven IT Specialist with hands-on experience in user support and infrastructure troubleshooting; Good knowledge of network fundamentals (Switches, Routers, Access Points, Cabling) and hardware maintenance within a warehouse or logistics environment; Very good communication and interpersonal skills, with the ability to work collaboratively across various teams and departments; Strong analytical, diagnostic, and problem-solving abilities under fast-paced operational conditions; Advanced business writing and verbal communication skills in both Greek and English; Familiarity with warehouse management systems and software environments; Degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related technical field; Minimum of 2 years of experience in IT User Support & Infrastructure, preferably within the logistics, supply chain, or manufacturing sector; Valid driver's license (B category) for movement between local facilities

Nice to have

Professional certifications (e.g., CCNA, CompTIA Network+/A+) or specialized training

Benefits

Competitive remuneration package; Life and medical insurance; Provision of technological equipment and field toolset; Excellent career development opportunities and continuous learning programs; Modern and friendly working environment; Work alongside a dynamic team of experts in a fast-growing organization