IT Intern (January 2027) (4 months)

The IT team supports Kepler's employees by providing reliable technology, systems, and technical assistance that enable teams to do their best work. As an IT Intern, you will gain hands-on experience in a supportive, learning-focused environment while contributing to day-to-day IT operations. This 4-month internship is designed for students early in their IT careers who are eager to learn, develop technical skills, and explore different areas of information technology. You will work closely with experienced IT team members and receive guidance, training, and mentorship throughout the internship.

Responsibilities

Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access; Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues; Assist with installing, configuring, and updating software applications; Triage, resolve, and document support requests through the IT ticketing system, Jira; Help maintain accurate IT documentation, guides, and process instructions; Support inventory management of IT equipment, software, and licenses; Assist with routine system maintenance tasks such as backups and updates; Learn and follow IT security best practices and company policies; Participate in team projects and assist with other IT-related tasks as assigned

Requirements

Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field; Experience setting up laptops, workstations, peripherals, and user accounts; Experience providing basic technical troubleshooting and support; Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365; Experience using a ticketing system to document and track support requests; Strong willingness to learn and develop technical and professional skills; Good organizational skills and attention to detail; Clear written and verbal communication skills; Ability to manage multiple tasks with guidance and support; Comfortable handling confidential information with professionalism; Ability to work in an office environment; Available for a full-time 4-month internship beginning January 2027; Able to work on-site at Kepler's Toronto office (24 Ward Street) five days per week; Must be eligible to obtain and maintain Government of Canada Reliability Status

Nice to have

Previous work experience, coursework, labs, or personal projects related to IT or technical support; Exposure to Linux or scripting languages (e.g., PowerShell or Bash); Experience building or troubleshooting personal computers or maintaining a home lab; Interest in pursuing a career in IT support, systems administration, or infrastructure

Benefits

Build and operate real satellites; Hands-on experience with cutting-edge space technology and real-world engineering challenges; Dedicated mentorship to support learning and growth; Fun and collaborative work environment; Team-building events and opportunities to connect across the company; Fully stocked Toronto office kitchen with snacks, drinks, games, and kitchen appliances; Frequent in-office and company-wide events; Opportunity to make a direct impact on Kepler's growth and success