IT Manager

As IT Manager, you will own Generate's IT infrastructure end to end. You will run our Microsoft Azure environment, our Microsoft 365 and identity platform, our office networks, and our endpoint and security tooling, and you will own the vendors and partners who sit alongside them. This is a hands-on role: there are no direct reports today, and the person in this seat is expected to be in the systems, not just above them.

Responsibilities

Own the Microsoft Azure environment end to end, including virtual networking, virtual machines, storage, backup, monitoring, patching, and cost management; Administer and continuously improve the Microsoft 365 and identity platform, including Entra ID, Exchange Online, SharePoint, Teams, conditional access, MFA, and license management; Own endpoint management and hygiene across Windows and macOS through Intune and MDM tooling; Own cybersecurity operations and controls, including EDR, vulnerability and patch management, email security, data protection, and identity security; Design, deploy, and maintain office network infrastructure, including Ubiquiti switching and wireless, firewalls, VPN, and Azure networking; Serve as Tier 3 escalation point for the third-party support partner and manage the relationship across SLAs, escalations, quality, and scope; Own the IT infrastructure roadmap and budget; Partner with the Vice President, Data & Technology on planning, spend, and sequencing of infrastructure investment; Manage IT vendors and third parties, including the AV and conference room support partner; Administer core business applications including Slack and the Microsoft platform; Support IT controls and evidence for audit, cyber-insurance, and regulatory requirements; Automate and script routine provisioning, maintenance, and reporting tasks using PowerShell; Create and maintain documentation of systems, configurations, and runbooks; Provide hands-on support to the userbase where senior expertise or escalation is required, including executive support

Requirements

7-10 years of progressive experience across IT infrastructure, systems engineering, and IT operations, including time as the senior technical owner of an environment; Deep, hands-on experience administering Microsoft Azure, including virtual networking, compute, storage, backup, and native security services; Deep, hands-on experience across the Microsoft 365 and identity stack, including Entra ID, Exchange Online, SharePoint, Teams, conditional access, and Intune; Practical experience running Windows Server and Active Directory in a hybrid environment; Working knowledge of office networking, including switching, wireless, VLANs, DNS, DHCP, VPN, and firewall administration; Demonstrated ownership of cybersecurity operations and controls, including EDR (CrowdStrike or comparable), vulnerability management, and identity security; A track record of managing third-party providers and MSPs, holding them to their SLAs, escalating effectively, and knowing when a partner needs to change; Comfort operating as a hands-on individual contributor with broad ownership and no team beneath you; Scripting and automation ability, particularly PowerShell; Ability to organize time and prioritize tasks independently; Outstanding communication and interpersonal skills, including strong writing and documentation skills; A demonstrated passion for, or commitment to, the company mission

Nice to have

Hands-on Ubiquiti experience; Experience in financial services, investment management, or another regulated environment; Azure certifications (AZ-104, AZ-500) or comparable Microsoft certifications; Unimpeachable integrity and glowing references; High level of self-awareness and humility; Intellectual agility, curiosity, and creativity; Entrepreneurial spirit with flexibility and comfort with risk

Benefits

Discretionary bonus; Health care benefits; Retirement benefits; Paid days off, including sick leave, parental leave, and paid time off or vacation benefits