IT Operations Engineer

Glimpse is scaling fast and the IT function is new. The core of this role is ownership and execution. The Head of Information Security and IT sets the architecture and strategy and is building these systems out now. The role is to operate and maintain these systems as they mature, with a hand in the build-out alongside the Head of Information Security and IT. The role partners on change management and on the projects that move IT forward, and works alongside the Security team where the work overlaps. The focus is on making sure the machinery IT runs on is accurate, governed, and improving.

Responsibilities

Own MDM: run the Mac fleet in Iru, including configuration profiles, zero-touch enrollment, custom scripts, and remediation; Manage the smaller Windows footprint; Own the CMDB, asset data, and inventory, including laptops, network hardware, office ISP details, and peripherals stored in the IT room, keeping data accurate and reconciled against IdP and HR systems; Own vendor management and renewals: track contracts, manage renewals, handle license true-ups, and keep SaaS and hardware agreements current; Help maintain SOC 2 compliance benchmarks with the Security team, including onboarding/offboarding rigor, access review cycles, and the evidence trail; Administer and govern the SaaS stack across Google Workspace, Slack, Zoom, and core tools, including provisioning, settings, group and access hygiene; Keep documentation current, including runbooks, configuration records, and process docs; Partner on change and projects with the Head of Information Security and IT on a lightweight change management and approval process, and contribute to IT projects and deployments; Take escalations from the Support team on the systems and tooling owned

Requirements

5+ years in IT, including meaningful time in a senior operations, systems, or infrastructure role, with a track record of running IT systems at scale; Deep, hands-on MDM ownership in Iru, Jamf Pro, or a similar cloud MDM, including configuration profiles, zero-touch enrollment, and Bash scripting for macOS, plus enough Windows MDM familiarity to manage a small footprint; Strong identity and SaaS administration: day-to-day Okta ownership (application integrations, group and access management, real troubleshooting) and broad admin experience across Google Workspace, Slack, Zoom, and a modern stack; Experience owning ITAM or a CMDB and the vendors behind it: asset tracking, inventory, contracts, renewals, and license management; AI-forward mindset: you use AI tools to work faster and handle volume more intelligently; Clear communicator who can hold a process line without making IT feel like a blocker

Nice to have

Have worked with Iru specifically, or launched an MDM from scratch; Have a Jamf certification; Hold a security or ITIL-related certification (ITIL Foundation, or anything on the security and compliance side); Have built automations in Okta Workflows or a similar low-code tool; Have exposure to broader automation tooling and AI-assisted workflows; Have worked at a fast-scaling startup where IT process was being built out

Benefits

Competitive salary with meaningful equity; In-person team in NYC with high ownership and fast feedback loops; Direct impact on a company growing at an exceptional pace; Prime Midtown location near Penn Station and Madison Square Garden