IT Program Manager (f/m/d)

We're hiring an IT Program Manager who will be at the centre of how Moss buys, manages and eventually retires technology. You'll own the vendor and contract landscape, steer the Tech Operations budget, and lead the company-wide platform migrations and consolidations that come a few times a year. You'll report to the CISO and work closely with our Tech Operations engineers and Information Security team, alongside Legal, People Ops and FP&A, across a technology estate spanning 350 people and five offices.

Responsibilities

Own vendor and contract negotiations across Moss's SaaS, tooling, infrastructure and connectivity providers, running competitive evaluations to build commercial leverage and maintaining the renewal calendar and contract repository; Plan and steer the Tech Operations budget, creating cost transparency per team and driving licence right-sizing, optimisation and consolidation across the tool estate; Partner with teams across Moss to understand how tools are actually used, matching licence tiers to real usage and deciding which overlapping tools to keep based on what genuinely serves people, not just cost; Drive down the number of tools Moss runs by finding shadow IT, bringing it into the process or consolidating it, and owning retirement work together with Information Security; Lead company-wide technology migrations and retirements end to end, from business case and migration plan through cutover, communication and training; Bring structure to how work reaches Tech Operations, building a clear intake process and owning the KPIs and monthly management reporting for the domain; Work with Legal on contracts and DPAs and with People Ops on joiners and leavers, owning the commercial relationship and negotiation for the vendors in your portfolio within Moss's existing Vendor Management framework

Requirements

Several years of experience in IT vendor management, procurement, sourcing, tech operations or IT service management, ideally gained in a scaling company; Proven experience negotiating with vendors and providers, including on service levels and cost; Experience leading at least one company-wide tool migration or consolidation end to end, including decommissioning the old system; A hands-on IT background, enough to keep essential services running from documented runbooks in an emergency; AI Driver toolkit: measurable, real-workflow AI use with concrete before/after impact, ideally including built automations or agents (n8n, Claude skills, or similar); A talent for moving things forward through clarity and good process rather than hierarchy; Comfortable owning commercial outcomes inside a governance framework someone else owns; Genuine curiosity about how other teams work, and translating that into better commercial calls than a dashboard would; A structured, documentation-friendly way of working, with an instinct for turning manual work into something that runs itself

Nice to have

German at C1 or above; Prior experience in a regulated environment (financial services, payments or e-money); Exposure to ISO 27001, SOC 2 or DORA; ITIL/IAITAM qualification

Benefits

Top-of-market compensation package, including equity; Vibrant offices with weekly breakfasts and Friday demos; 20 days work from abroad; 600EUR/GBP Learning & Development Budget; Other local benefits