IT Specialist, North America

We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.

Responsibilities

Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco); Investigate and resolve hardware and software issues across operating systems, applications, and devices; Log incidents in the ticketing system and ensure timely follow-ups; Deliver physical IT onboarding sessions; Install, configure, and update computers along with IT and videoconferencing equipment; Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records; Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore); Oversee user accounts and application licenses with precision; Ensure proper access management and application of security policies across all workstations; Train and guide users on applications, hardware, and best practices; Evaluate business needs, propose improvements to IT processes, and contribute to building a scalable internal technology ecosystem

Requirements

A degree in Computer Science or a related IT field; Strong written and verbal communication; Hands-on experience with Google Workspace administration; Strong troubleshooting skills on both macOS and Windows environments; Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting; Familiarity with videoconferencing equipment and associated services; Ability to lift and handle standard IT equipment such as monitors and network devices; Proven experience in a similar support role within a fast-paced, global organization; Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding

Nice to have

Experience with MDM solutions such as Kandji or Jamf; Interest or experience in automation tools such as Zapier or n8n

Benefits

Healthcare coverage; Parental leave; Retirement plans; Relocation support; Wellness programs; Meal and transportation allowances; Other location-specific perks