IT Support and Hardware Operations WS/ Intern (f/m/d)

Our laptops and devices keep an international team productive, and you will be the person who makes that happen. This role combines hands-on IT support with building automations for our internal tools, and gives you real ownership from day one. You join the Central People Team in Berlin and work closely with the People Lead and your teammates, with device and leasing vendors and with colleagues across several countries.

Responsibilities

Solve laptop issues and handle upgrades (diagnose, fix, escalate); Prepare new joiner laptops and run tool-setup sessions; Process returns: collect, reset, refurbish, re-stock; Manage employee equipment budget: handle orders and returns and keep records accurate; Run the internal Hardware Store: receive, prepare, ship used devices; Be the first point of contact with device vendors; Improve and automate workflows in internal tools (built with Lovable, n8n, siit); Keep runbooks current, document new cases; Support onboarding days, meet new joiners, help with onsite coordination

Requirements

Enrolled student, ideally IT/CS or similar; Hands-on IT support experience (helpdesk, device setup, troubleshooting); Structured and reliable, follows processes and thinks along, knows when to escalate; Solid macOS knowledge; Google Workspace; Slack; Service mindset, patient, explains tech simply, communicates clearly; Fluent English; German B1+ is a plus

Nice to have

Lovable, n8n or similar low-code tools; Python; MDM / Apple Business Manager; Asset management or procurement; Basic Windows troubleshooting

Benefits

Real ownership as IT hardware expert; Build things colleagues use daily; Productivity budget; Team events budget; ChefCoco office lunches; Internal trainings; Colleagues in several countries