IT Support Engineer

Our client is an investment firm specializing in multi-strategy hedge fund management, employing a systematic and data-driven approach to identify opportunities across global markets. With a focus on delivering consistent, risk-adjusted returns, the team leverages quantitative models and diversified strategies. The IT Support Engineer will assist with data engineering support, desktop IT support, and systems support.

Responsibilities

Assist with the ingestion, validation, and monitoring of market and operational data; Write basic to intermediate SQL queries for troubleshooting data issues and supporting reporting needs; Manage and troubleshoot FTP/SFTP file transfers and connectivity; Debug through custom C# and Python applications; Work with users to provide desk-side support, resolve issues, and address requests; Monitor and maintain critical systems and process automation; troubleshoot issues with applications, data, servers, workstations, mobile devices, accounts, and access control; Manage users, security groups, and computers with Active Directory and Microsoft Entra; Create and maintain technical documentation for internal systems and processes; Collaborate on cross-functional projects such as system upgrades, automation initiatives, and new application rollouts; Provide support for commonly used applications, including Microsoft 365, Bloomberg Terminal, and VPN

Requirements

Bachelor’s degree required; 2–4 years of technical support or application support experience; Experience supporting end user applications and devices (PCs, iPhone, and Android); Knowledge of Windows 10, Microsoft 365 products, SharePoint, Active Directory, DNS, and DHCP; Experience with SQL and log analysis that aid in troubleshooting; Experience with C#, PowerShell, and/or Python; Prior experience working with investment data in a financial services firm