IT Support Executive - Bhiwadi (Rajasthan)

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Responsibilities

Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.; Diagnose and resolve hardware, software, and network issues raised by plant users.; Install, configure, and maintain Windows OS, industrial applications, and security software.; Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.; Troubleshoot connectivity between OT (Operational Technology) and IT systems.; Coordinate installation, updates, and patching for plant-critical applications.; Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.; Coordinate with central IT for firewall policies and network security.; Perform periodic preventive maintenance across plant systems.; Maintain asset inventory, AMC records, and compliance documentation.; Support IT audits, data backup, antivirus deployment, and patch compliance.; Provide technical guidance to employees on system usage, safety, and best practices.; Conduct basic training sessions for plant and office staff.; Liaise with vendors for equipment servicing, component replacement, and AMC.; Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.

Requirements

Strong knowledge of Windows OS, Active Directory, user management.; Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).; Experience supporting manufacturing environments, OT/IT integration (preferred).; Hands-on exposure to industrial peripherals, barcode systems, production terminals.; Familiarity with CCTV, access control, printers, handheld devices.; Good analytical and troubleshooting capabilities.; Ability to prioritize and resolve issues under time pressure.; Bachelors Degree in Computer Science, IT, Electronics, or related field.; 2 to 5 years of IT support experience, preferably in a manufacturing plant.; Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.