IT Systems Business Analyst

The Senior Business Analyst will play a pivotal role in our Enterprise IT Applications team, responsible for analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof business solutions. This is an internal role, and requires excellent communication, problem-solving abilities and collaboration skills.

Responsibilities

Gather, document, and manage business and technical requirements from stakeholders; Create detailed business requirement documents (BRDs) and functional specifications; Engage with key stakeholders to understand their needs and expectations; Facilitate regular communication and updates to stakeholders throughout the project lifecycle; Analyse current business processes and identify areas for improvement; Develop and implement process improvement initiatives; Analyse complex data sets to provide actionable insights; Create and present data reports to support decision-making; Collaborate with technical teams to design and validate solutions that meet business requirements; Ensure solutions align with business goals and objectives; Support change management initiatives to ensure smooth transition and adoption of new systems and processes; Develop and implement change management strategies; Develop and execute test plans to ensure solutions meet business requirements; Conduct user acceptance testing (UAT) and ensure quality standards are met; Provide support to project managers in planning and executing projects; Assist in project documentation and reporting; Develop training materials and conduct training sessions for end-users; Provide ongoing support to users post-implementation; Ensure projects comply with regulatory and compliance requirements; Implement governance frameworks to ensure alignment with organisational policies

Requirements

Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT systems; Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN); Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management; Experience in on-prem to SaaS migrations, particularly for internal use software and Office 365; Familiarity with SaaS platforms and data migrations; Familiarity with security solutions, compliance, and governance frameworks; Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams; Ability to influence and drive consensus among stakeholders with varying priorities; Strong skills in eliciting, documenting, and managing business and technical requirements; Experience in creating detailed business requirement documents (BRDs) and functional specifications; Ability to analyse and improve business processes to enhance efficiency and effectiveness; Experience in process mapping and re-engineering; Strong analytical skills to interpret complex data and provide actionable insights; Experience with data modelling, data analysis, and reporting tools; Strong analytical skills to assess complex business requirements and develop innovative solutions; Ability to troubleshoot issues and implement corrective actions promptly; Understanding of financial principles and ability to analyse financial data related to business projects; Experience in financial reporting and analysis; Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and high-performance environment; Ability to work effectively in cross-functional teams