IT Technician

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. We are looking for an IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company. This position is not remote and will be based from Phenix City, Alabama.

Responsibilities

Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge; Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools; Communicate with users to provide positive results and excellent user experience; Coach and demonstrate for users best practice problem-solving methods; Build, diagnose, and repair PCs, laptops, and printers; Efficiently and conscientiously manage an inventory of computer components and supplies; Address various and concurrent issues with timely and effective resolution; Understand file/folder sharing, device sharing, and permissions; Troubleshoot various network and Wi-Fi issues to completion; Work effectively within a Help Desk covering multiple time zones; Install and support Microsoft, IBM i, and other business software and licensing

Requirements

Two years’ computer and network problem-solving experience (commercial/large network environment a plus); Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID; Experience with Microsoft Windows, Microsoft 365, and Exchange; Working knowledge of TCP/IP, DNS, DHCP, and Group Policies; Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs; Ability to successfully work both independently and in a team environment

Nice to have

Experience with Zebra label printers is preferred; CCNA and/or A+ certifications or equivalent education is recommended; Business network, wireless, and VOIP skills preferred; Knowledge of anti-virus software and other desktop security products is preferred

Benefits

We train and promote from within; Excellent low-cost health benefits (medical, dental, and vision); Retirement plan with employer-paid contributions; Paid vacation and 10 holidays; 401(k) with Company Match; Additional Retirement Contributions; Company-paid Life Insurance; Opportunities for personal and professional growth