IT Trackside Support Engineer

As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects. Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required. This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.

Responsibilities

Provide expert 3rd Line technical support across Trackside and Test Operations environments; Own incidents, requests and escalations through to successful resolution; Deliver technical solutions throughout the ITIL service lifecycle; Act as a technical SME, supporting colleagues and key business stakeholders; Identify opportunities to improve IT services, processes, reliability, security and performance; Ensure all work adheres to IT governance, security standards and best practice; Build strong relationships with internal teams and third-party suppliers; Support operational and project-based activities while meeting demanding SLAs and deadlines; Champion service improvements and continual innovation

Requirements

Windows 10 & Windows 11; Mobile Operating Systems (iOS & Android); Microsoft Azure Stack; Microsoft 365; Multi-vendor hardware build, deployment and break/fix; Active Directory; Group Policy Management; Change Management; Jira ITSM (or equivalent ITSM platform); Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN; Cloud and physical storage technologies; Performance monitoring, availability monitoring and restoration; 2–3+ years' experience in a senior IT Support / 3rd Line Support role or equivalent; ITIL Foundation (v3 or v4); CCNA certification or equivalent networking knowledge; Degree or equivalent commercial experience; Adaptable and able to thrive under pressure; Resilient and capable of making quick decisions in fast-paced environments; Customer-focused with excellent communication skills; Detail-oriented with a commitment to quality; Approachable and collaborative; Skilled at analysing technical issues and identifying effective solutions; Passionate about technology and motorsport

Nice to have

Microsoft Certifications; CCNA Certification; Previous Formula 1 Trackside experience (or similar high-performance environment); A genuine passion for Formula 1 and Formula E

Benefits

Opportunity to support world-class motorsport operations; Exposure to cutting-edge technologies; A varied role combining operational support and technical projects; Work within a highly skilled, collaborative IT team; Excellent opportunity to develop specialist Trackside IT expertise