IT Trainer - Control Room

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Control Room Trainer

This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding of Public Safety software products;

As a Control Room Trainer, your main responsibilities will include but are not limited to;

This role requires travel - 75% of the time

Personal skills

- Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;

- Written and spoken communication skills that allow you to inform and advise others clearly;

- Problem-solving and negotiation skills;

- Initiative and the ability to offer new ideas;

- Organisational and planning skills to manage your time and to meet deadlines and objectives;

- Good personal presentation as well as presentation skills;

- Personal commitment to improving your own knowledge and skills.

- Must be able to deal with customers even under pressure.

- Must have a professional outlook at all times.

- patience and confidence;

- self-motivation and the ability to motivate others;

- a willingness to learn.

- A ‘can do’ attitude.

Responsibilities

Delivering software and technical training programmes to clients either in a group classroom setting, or online through Webinars, e-learning or on a one-to-one basis,; conducting training needs analysis; designing course materials and other documents such as handouts, manuals and exercises to suit a wide audience ranging from end users, system administrators and technical staff; Developing train-the-trainer packages.; Developing technical training packages.; preparing the learning environment and resources, including setting up IT equipment,; Organising and marketing courses to meet the needs of learners and demands of business; Supporting projects with any training consultancy required to define training strategies for our customers; supporting and coaching learners using a learning portal or self-learning packages,; evaluating the effectiveness of the training and course outcomes,; liaising with external course providers, employers, clients, examining bodies and software companies, etc.,; taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate,; keeping up to date with relevant systems, software and online training technology,; dealing with administrative records.

Requirements

Must be proficient in the use of Microsoft office (word, powerpoint etc).; Knowledge of Adobe Captivate and Camtasia.; Training methodologies and learning styles.; Developing training strategies to meet needs of customers.; Delivering training on software packages and technical infrastructure.; Design and construction of training packages.; Conducting training needs analysis.; IP routing, switches, firewalls, Wi-Fi/LAN setups, and basic network troubleshooting.; Internet phone calls (VoIP/SIP) work and how audio connects to radio networks.; Virtual servers (VMware or Hyper-V) and databases (SQL) that keep core systems connected.

Nice to have

Previous knowledge of a Control Room environment.; Any public safety (police, healthcare) market experience.; Network Technician, Systems Admin, or Technical Support Specialist.; Experience of developing engaging e-learning content and media.; Any LPI or other professional training body recognised qualification.