IT Workshop Technician

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - We are building the planet’s most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

The Role

Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond.

This role is based full time at our Shirebrook HQ, Mon - Fri working a rotational shift pattern of 8am-5pm & 9am-6pm, with weekend work on a 1 in 4 weeks basis.

Responsibilities

Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue; Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability; Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal; Assisting the broader IT teams with preparation and delivery of hardware for implementation; Writing and updating technical documentation to ensure the team is kept up to date with knowledge; Confidently owning end user tickets right through to resolution

Requirements

Clear passion for a career in IT and looking to grow with the business; Solution orientated mindset; Good knowledge of IT hardware; Experience with Windows desktops and servers

Nice to have

Formal experience with IT hardware repair and testing; Knowledge of Cisco networking hardware; Experience in an IT support or configuration role

Benefits

Own it and back yourself - Own the basics, own your role and own the result; Think without limits - Think, think fast, think fearlessly; Be relevant - Relevant to our people, our partners and the planet