Item Processing Specialist

Process deposit, loan, and general ledger account activities utilizing image-based system. Perfect transactional data. Monitor multiple input and output channels. Create and track output files to post transactions and clear transit work. Balance work streams and generate associated reporting. Process various aspects of item processing deposit transactions. Process all presented transactions timely and accurately. The essential functions may be performed on the same day or next business day depending on the situation.

Responsibilities

Process deposit, loan, and general ledger account activities utilizing image-based system; Perfect transactional data; Monitor multiple input and output channels; Create and track output files to post transactions and clear transit work; Balance work streams and generate associated reporting; Process various aspects of item processing deposit transactions; Process all presented transactions timely and accurately; Determines necessary action to correct errors utilizing image-based processing solutions; Operates Check 21 scanning equipment and acts as a resource for Check 21 capture troubleshooting via phone and email, escalating issues as appropriate; Verifies transmittals to work bundles and prepares cash letters and endpoint summaries for outgoing paper and image cash letter transmissions within established deadlines; Responsible for the accurate and timely escalation of all Item Processing production issues to the Item Processing lead or manager; Ensures completion of department production spreadsheets, metrics, and trending; May be responsible for directing junior associates in day-to-day work activities; Support internal customers via phone and email; Balance and reconcile general ledger accounts; Reconcile nonpost and stop payment reports, returned and NSF items; Research and reconcile all out of balance customer transactions as necessary (e.g., duplicate postings, encoding errors); Process incoming and outgoing large return item notifications; Decision fraud product exceptions; Prepare outgoing foreign item cash and adjustment letters; Perform data entry and uploads; Process requests for research information, adjustments, and affidavits; Depository corrections; Check adjustments; Demonstrates compliance with all bank regulations for assigned job function and keeps up to date on regulation changes; Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training; Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations; May be asked to coach, mentor, or train others and teach coursework as subject matter expert; Actively learns, demonstrates, and fosters the Columbia corporate culture; Takes personal initiative and is a positive example for others; Embraces the vision to become "Business Bank of Choice"; May perform other duties as assigned

Requirements

3-5 years of banking experience or equivalent (Required); Strong written and verbal communication is required; Possesses the ability to work both independently and within a team with minimal direction; Ability to use basic office equipment and 10-key by touch; Ability to work flexible hours; PC literate in Excel, Word, Outlook and Windows; Requires related experience and/or product knowledge

Nice to have

H.S. Diploma/GED (preferred); Bachelor's Degree (preferred)

Benefits

Competitive total rewards package including base wages and comprehensive benefits; Medical, dental, and vision plans; 401(k) retirement savings plan with employer match for qualifying associate contributions; Employee assistance program; Life insurance; Disability insurance; Tuition assistance; Mental health resources; Identity theft protection; Legal support; Auto and home insurance; Pet insurance; Access to an online discount marketplace; Paid vacation, sick days, volunteer days, and holidays