J202603004 Field Service Technician (Open)

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

In this customer‑facing role, you will travel to client sites to perform skilled service, maintenance, and installation of smart postage/mailing equipment. You’ll take the lead on installing new systems, diagnosing issues, and performing timely repairs to ensure equipment operates at peak performance.

Beyond the technical work, you’ll play a key role in strengthening customer relationships—providing exceptional support, communicating clearly, and delivering a positive experience that drives customer loyalty and contributes to overall company success.

Working Area includes: Dallas, TX and up to 25 miles

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Responsibilities

Install, service, and upgrade equipment at customer sites, including hardware and software configuration.; Diagnose technical issues, perform troubleshooting, and execute timely repairs to ensure optimal equipment performance.; Provide customer training, guidance, and clear communication throughout maintenance, downtime, or repair situations.; Maintain tools, equipment, and inventory of replacement parts to ensure preparedness for service calls.; Document and escalate technical issues as needed while identifying opportunities for additional products or services.; Collaborate with customers to understand their needs and recommend effective technical solutions.

Requirements

High school diploma/GED or equivalent experience, with 0–2 years in electrical or mechanical installation, troubleshooting, or repair.; Strong customer service skills with the ability to communicate clearly with customers, sales teams, and technical partners.; Proven ability to diagnose issues, solve problems independently, and follow through with attention to detail.; Highly organized, able to multitask, and adaptable to changing priorities in the field.; Willing to travel frequently (up to 80%), must hold a valid driver’s license with a clean driving record.; Able to lift or move up to 55 lbs with or without accommodation.

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.; Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.; Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.; Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.; Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.