J202603036 Customer Relations Representative

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The Customer Relations Representative provides support to Parcel Pending by assisting customers with registration issues, missing packages, billing questions, courier coordination, and general inquiries. The role requires strong empathy, clear communication, integrity in productivity, and the ability to work remotely with high-speed internet. Candidates must have at least one year of customer service experience and be available for flexible scheduling between 4 AM–9 PM PST, Monday through Friday. Benefits include comprehensive insurance, paid time off, retirement plans, and professional development opportunities.

To be a successful Customer Relations Rep.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

Responsibilities

Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team.; Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff.; Must have integrity about time management, productivity, and team interactions.

Requirements

You must have high speed internet and a quiet place to work at home, free from distractions.; Be willing to work full-time, position requires working anytime from 4am to 9pm PST, Monday through Friday.; Have 1+ years of previous customer service experience.

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.; Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.; Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.; Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.; Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.