Junior Account Representative

At Entertainment Travel Associates , we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a motivated Junior Account Representative to support customer accounts, strengthen client relationships, and assist with business growth initiatives. This position is ideal for someone who enjoys working with people, understanding customer needs, and developing valuable communication and relationship-building skills.

Responsibilities

Assist customers with questions related to products and services.; Support day-to-day customer account activities.; Identify customer needs and recommend appropriate solutions.; Assist with customer retention and satisfaction initiatives.; Support sales and customer acquisition activities.; Maintain accurate and organized customer information.; Document customer interactions and follow-up activities.; Communicate customer feedback and account needs to team members.; Collaborate with colleagues to achieve service and business objectives.; Represent the company professionally during customer interactions.; Participate in ongoing training and professional development.

Requirements

High school diploma or equivalent required.; Strong communication and interpersonal skills.; Customer-focused and professional attitude.; Strong listening and relationship-building abilities.; Good organizational and multitasking skills.; Positive attitude and willingness to learn.; Reliable, adaptable, and self-motivated.; Strong problem-solving abilities.; Previous account support, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

Paid training; Career advancement opportunities; Professional development programs; Supportive team environment; Hands-on account and customer relationship experience; Performance-based growth opportunities; Employee recognition programs; Ongoing mentorship and coaching