Junior Client Service Manager

We are looking for a client-focused and confident individual who is ready to take the next step in their career. This role is ideal for someone who has already built a strong foundation in customer or client-facing environments and is looking to develop a long-term career in Client Services. Working in a fast-paced environment, you'll build trusted relationships with both internal and external stakeholders, develop your commercial and service delivery skills, and play an important role in delivering exceptional outcomes for our clients.

Responsibilities

Program administration & coordination, reporting & data analysis, POS & operations management; Develop and manage program operational processes and procedures to ensure efficient and effective field and client timelines; Lead or support win/win negotiations that lead to stronger strategic partnerships; Take ownership and accountability for driving the strategic direction of the client's program; Work closely with the Client Service Manager to develop and present analysis and recommendations on areas of opportunity within the program; Support Program performance across multiple programs through activity set up and management, reporting, briefing, best practice and issue resolution; Ensure all POS distribution and allocation requirements are met and ensure process and timeline efficiencies and innovation

Requirements

Excellent time management skills with the ability to prioritise multiple responsibilities; Minimum intermediate computer skills such as MS Excel, Outlook and other MS Office applications; Effective time management; High level of written and verbal communication skills; Passion for systems & processes; Operational discipline with an ability to set and achieve deadlines and call out when unable to; Self-starter with strong initiative, self-motivated with a positive outlook; Excellent communication skills (face to face and over the phone); Ability to develop strong relationships

Nice to have

Prior client facing/stakeholder engagement experience highly desirable

Benefits

Attractive total salary package; Ongoing training and support; Individual professional development pathways; Great company culture