Kering Eyewear Customer Service Ambassador

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. We are currently seeking a Customer Service Ambassador based out in our Bridgewater (NJ) Office.

Responsibilities

Manage all OS channel-related customers' requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, email, fax, chat, web) in order to deliver customer service excellence and maximize business opportunity by enhancing the Kering brands portfolio; Manage order flow from order acquisition to order entry in compliance with agreed trade terms; Handle customer inquiries using different communication channels; Proactively apply information research using available resources; Manage and solve customer complaints; Identify and escalate priority issues; Provide customers with product and service information; Follow up and through on customer requests and queries; Map interactions information according to standard operating procedures; Create new business opportunities through a proactive approach

Requirements

1-2 years of work experience in a contact center environment; Knowledge of sales principles and methods; Knowledge of order-to-cash flows; Proven out of the box thinker; Good working knowledge of Office Pack (intermediate Excel, Power Point, Word); Fluent English plus a second foreign language; Ability to multi-task within a fast-paced environment as well as contribute to build a new organization; Excellent verbal and written communication skills; Customer-oriented; Results-driven

Nice to have

Experience in a Luxury Sales environment or Hospitality preferred; Working knowledge of SAP & CRM tools of advantage; French as the preferred second foreign language

Benefits

Fabulous opportunity to join the Kering Eyewear adventure; Opportunity to actively contribute to the development of the business; Endless possibilities to learn and grow; Talent development; Commitment to fostering internal mobility; Leadership skills development; Stimulating and fulfilling workplace environment; Commitment to building a diverse workforce