KERING EYEWEAR Optical Sales & Corporate Gifting Portfolio Specialist TEMP

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. We are currently seeking a TEMP OS & Corporate Gifting Portfolio Specialist to join our Order Portfolio team in Bridgewater, NJ. Maintain and further enhance the luxury customer service experience directly supporting our North American Commercial Optical Sales Team by meeting both the organization and operational targets to maximize business opportunities. The OS & Corporate Gifting Portfolio Specialist is responsible for managing customer account setup, order processing, portfolio monitoring, and order release activities across the OS & GT sales channel.

Responsibilities

Maintain and further enhance the luxury customer service experience directly supporting the North American Commercial Optical Sales Team by meeting both the organization and operational targets to maximize business opportunities; manage customer account setup, order processing, portfolio monitoring, and order release activities across the OS & GT sales channel; create and maintain customer accounts within internal systems; process and enter customer orders and credits accurately and in a timely manner; monitor open order portfolios to ensure alignment with customer requirements and product availability; investigate and resolve order-related issues impacting fulfillment; prepare and distribute the weekly NCA order form; coordinate order uploads in partnership with the Commercial Strategy team; monitor NCA order portfolios and shipment activity to ensure timely fulfillment; manage daily order releases; partner with cross-functional teams to resolve order blocks, allocation issues, and shipment delays; manage and review daily reporting to support timely order processing and release; escalate issues impacting order flow and recommend corrective actions; conduct regular reviews of the backorder portfolio to identify discrepancies and fulfillment risks; investigate inventory, allocation, and order status issues affecting backorders; modify, update, or cancel orders that cannot be fulfilled based on product availability and business requirements; communicate order changes and fulfillment impacts to relevant stakeholders

Requirements

2+ years of work experience with Order Portfolio Management; working knowledge of SAP and BI; solid working knowledge of Office Pack, Excel in particular; very good business knowledge of order-to-cash flows; detail-oriented and business-driven; problem-solver with strong focus on results; well spoken, confident with strong communication skills; capable of working under pressure; ability to prioritize work effectively