Key Account Manager Mid Market

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAMs (Mid-market). You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees). At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client's project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions.

Responsibilities

Take full ownership of your portfolio of customers; Map accounts and define an account growth strategy, prioritize your portfolio (tiering); Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling; Prepare account reviews with our clients in order to identify areas of development; Conduct presentations and demonstrations of 360Learning; Complete the handover of your portfolio and close 30-50 K€ of new ARR in your first quarter (depending on start date); Ensure accurate reporting of the activity with your coach to optimize the forecast; Be proactive in order to improve business processes; Write complex business proposals and conduct business negotiations; Close 65-85 K€ of new ARR in your second quarter (depending on start date); Prepare, anticipate and ensure the renewal of clients' contracts; Define action plans to generate upsells; Manage the entire business relationship with the clients; Exceed your targets and be on track to reach the yearly target

Requirements

3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients); Previous experiences working in the SaaS industry; Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness; Active listening skills and a team player mindset; Excellent written and verbal communication skills; Fluent French and excellent English (B2+) proficiency; Enthusiasm for our culture

Benefits

Work From Home allowance; social security; health insurance; unemployment insurance; common contingency; salary guarantee fund; lunch vouchers; Flexible hours; Total work from home possible anywhere in Spain; Diversity, Equity, and Inclusion ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity; Corporate Social Responsibility; Culture and Convexity framework; Variable compensation component in addition to base salary