Key Account Manager Mid-Market - Pool

As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies. You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions. At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform.

Responsibilities

Maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies; Managing a high-volume portfolio of customers ranging from 100 to 2,500 employees; Identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions; Building scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform; Working closely with Client Success Partners, Revenue Operations, Marketing, and internal experts to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently; Taking ownership of a 150+ client portfolio of existing customers; Segmenting and prioritizing accounts using scalable tiering strategies; Identifying automation opportunities to drive renewals and upsells; Launching automated campaigns and structured outreach sequences; Preparing scalable account review frameworks to identify growth opportunities; Contributing to the generation of renewal and expansion pipeline across the portfolio; Conducting presentations and demonstrations of 360Learning; Optimizing renewal and upsell workflows through process improvements and automation; Ensuring accurate reporting and forecasting with coach and Revenue teams; Analyzing customer usage data to proactively identify expansion opportunities and churn risks; Building repeatable playbooks to improve portfolio performance at scale; Contributing to ARR growth targets through scalable account management initiatives; Leading business negotiations for selected opportunities; Owning and optimizing the renewal strategy for the portfolio; Driving upsell generation through automated and data-driven engagement plans; Managing customer business relationships at scale while maintaining a high-quality customer experience; Continuously improving operational efficiency and account coverage models; Becoming a key contributor to the company’s retention and expansion strategy; Exceeding targets and contributing to the evolution of scalable customer growth strategies

Requirements

2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients); Previous experiences working in the SaaS industry; Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness; Active listening skills and a team player mindset; Excellent written and verbal communication skills; Native French and fluent English (B2+) proficiency; Fluent English (US/UK) / B2 level or equivalent (FR); Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

Benefits

Base salary; variable component; equity; Work From Home stipend; RTT; lunch vouchers; medical insurance; gym subscription; 1 month parental leave for the second parent; Flexible hours; full remote work possible anywhere in France; 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity; CSR Charter; Convexity Culture framework