Key Account Manager - Strategic Accounts

As a Strategic Key Account Manager, you own the long-term commercial partnership for a focused portfolio of 5 to 10 strategic enterprise accounts. This is a senior, high-impact role. You are accountable for revenue retention, expansion, executive engagement, and long-term value creation across your portfolio. You operate as a strategic business partner to your customers and collaborate with internal teams to deliver measurable business outcomes.

Responsibilities

Own a focused portfolio of 5 to 10 strategic enterprise accounts with full commercial responsibility for retention and expansion; Develop and execute comprehensive account plans for every account, including clear stakeholder mapping of economic buyers, decision makers, and champions; Proactively lead renewal strategy well in advance of contract timelines, ensuring structured risk mitigation and forecast accuracy; Identify, qualify, and drive expansion opportunities across regions, business units, and use cases; Lead complex commercial negotiations, including pricing discussions and multi-year agreements; Build and maintain strong, multi-threaded relationships with senior stakeholders, including C-level and budget owners; Conduct structured business reviews to align on value, strategic priorities, and long-term partnership roadmap; Translate customer business objectives into clear value positioning and commercial opportunities; Segment and prioritize accounts based on growth potential and risk, managing the portfolio proactively rather than reactively; Act as the commercial lead internally, collaborating with Senior Customer Success Managers and other cross-functional stakeholders to align adoption, value realization, and growth strategy; Maintain disciplined pipeline management, CRM hygiene, and forecasting practices; Surface strategic customer insights to Product, Marketing, and Leadership to strengthen Mentimeter’s enterprise offering

Requirements

8+ years of experience in Enterprise SaaS sales or strategic account management; Proven track record managing complex, multi-stakeholder international accounts; Demonstrated success in driving both retention and expansion; Strong executive presence and ability to influence senior decision makers; Experience leading complex commercial negotiations and multi-year agreements; High business acumen and analytical thinking; Structured approach to account planning and portfolio management; Professional-level English; Excellent communication skills

Benefits

Comprehensive benefits package; Pension contributions; Leadership program including external personal coach; Relevant education; Diverse and inclusive work environment; Continuous professional development; Healthy view on work-life balance; Career opportunities