Key Account Representative

CREATIVITY IS OUR SUPERPOWER It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Responsible for the day-to-day commercial management and execution of Mattel's Price Club accounts, including Sam's Club (and Sams.com) and Costco. This role supports the commercial strategy defined by the Key Account Manager by ensuring flawless execution, sales performance tracking, inventory management, forecasting, customer follow-up, and cross-functional coordination to achieve business objectives.

Responsibilities

Manage the daily commercial operation of assigned Price Club accounts, ensuring execution of sales plans and business objectives.; Maintain strong relationships with customer buying teams, acting as the primary operational contact for assigned accounts.; Execute commercial plans, promotional activities, and assortment initiatives aligned with the Key Account Manager's strategy.; Monitor sales performance through sell-in, sell-out, inventory levels, purchase orders, and forecast accuracy, identifying risks and opportunities.; Coordinate order management, replenishment, and inventory requirements with Supply Chain Management, Customer Fulfillment, Finance, and other internal stakeholders.; Analyze customer performance and prepare regular business reports, dashboards, and presentations to support commercial decision-making.; Ensure excellent in-store and online execution by partnering with Trade Marketing and customer teams.; Support line reviews, customer meetings, business planning sessions, and promotional execution.; Provide timely follow-up on customer requests, operational issues, deductions, and commercial opportunities.; Continuously identify opportunities to improve account performance, product availability, and execution excellence.

Requirements

Bachelor's Degree in Business Administration, Industrial Engineering, Marketing, or related field (required).; 4 - 5 years of experience in Sales, Customer Development, Key Account Management, or Commercial Operations within Consumer Goods.; Experience managing retail customers, preferably Price Clubs, Modern Trade, or Mass Retail.; Strong analytical skills with experience in sales reporting, forecasting, and inventory management.; Proficiency in Tableau, Advanced Excel, PowerPoint, and Salesforce.; Customer orientation.; Data analysis.; Planning and organization.; Effective communication.; Collaboration and cross-functional teamwork.; Problem-solving.; Fluent English (required).