Keyholder, 12 South

We are hiring a Keyholder to join our 12 South team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence.

Responsibilities

Embody brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time; Create a personalized and memorable experience for each customer, driving community and connection; Take accountability for the success of in-store processes and operations; Meet individual KPI expectations and sales goals, while supporting overall store success; Lead, support, and guide a team of retail associates; Assist with onboarding new hires to ensure training enables them to meet customer experience standards; Coach and give feedback to team members to support their development; Partner with store management to assist with marketing events and programming at the store

Requirements

Growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team; Excellent communicator who is comfortable using coaching and feedback to develop team members; Excellent collaborator with a passion for people, uniting the team to work together; Reliable, effective, and adds value to the business; Solution oriented, resourceful, with commitment to following through; Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift; Ability to stand/be on feet for extended periods of time throughout the duration of a work shift; Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift; Full-time employees maintain open availability, including one weekend day (Saturday or Sunday), and work an average of at least 30 hours per week; Keyholders work at least two (2) Fridays and Sundays per month, three (3) Saturdays per month, and two (2) closing shifts each week

Benefits

Health insurance offerings; 401(k) with company match; Paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave); Discount codes, product stipends, and giveaways; Company-sponsored volunteer and charitable opportunities; Participation in Away's Retail Incentive Bonus Plan (terms determined at the discretion of the company)