KYC/KYB Customers- German market 🇩🇪

Join us as a Customer KYC/KYB to own the KYB/KYC lifecycle for Qonto's German business customers, based in our Barcelona office.

Responsibilities

Own lifecycle reviews (conduct periodic KYB/KYC re-reviews for German business customers, managing caseload through Qonto's internal tools); Handle customer support (reach out to customers via email, chat, and phone to collect updated documentation or resolve data gaps); Identify process gaps (spot recurring blockers, inconsistencies in documentation flows, or tool limitations and flag them to the team); Maintain knowledge resources (contribute to and update internal documentation via Notion AI); Operate with precision on compliance cases (work on cases with legal and regulatory implications)

Requirements

1–2 years in a customer-facing role (customer support, onboarding, or success) in a structured environment with KPIs; Native-level German; Attention to detail in complex cases; Composure under pressure (stay methodical and solution-focused when queue is long and cases are ambiguous); Improvement mindset (notice patterns, flag blockers, contribute to sharpening tools and processes)

Benefits

Substance from day one (compliance reviews, remediation campaigns, risk-class-based re-validations with real regulatory weight); A team being built deliberately (distinct ownership areas with a defined mission per person); Tools that match the work (Aircall for client calls and Notion AI for knowledge management)