Launch Territory & Special Zones Assistant Manager

Key accountability areas include 3PL management and operations support, special projects execution, change management, stakeholder management, budget utilization, people management, and governance and resilience.

Responsibilities

Acquire and onboard new 3PL companies to fulfill evolving supply and business needs; Monitor 3PL operational KPIs and daily performance metrics to maintain service levels; Provide day-to-day operational support to 3PL suppliers to resolve field issues and delivery obstacles; Validate 3PL invoices, verify deliverable completion, and coordinate payment releases with Finance; Manage supply and demand equilibrium within assigned territories; Analyze future capacity requirements to proactively activate supply resources on schedule; Streamline SLA operational processes for 3PL supplier requests; Maintain effective working relationships with external suppliers; Manage assigned special logistics projects and regional initiatives under managerial guidance; Align cross-functional teams and corporate departments to ensure smooth project execution; Track project timelines, scope, cost metrics, and deliverables against quality standards; Support stakeholder readiness by assisting in training, workshops, and supplier communications during process changes; Prepare participating teams and partners for operational shifts; Review operational change issues and recommend proper initiatives; Establish and maintain working relationships with key internal and external stakeholders; Act as an operational representative with local and international stakeholders as directed by the Manager; Provide functional inputs to the budgeting process during the planning cycle; Monitor utilization of allocated operational spend and report on budget progress and challenges; Set performance objectives, provide support, evaluate direct reports, and provide regular feedback; Participate in the identification and recruitment of key talents for the function; Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow; Provide opportunities for team members to suggest, participate in, and contribute to improvement and innovation initiatives; Follow all relevant policies, procedures, and processes; Contribute to the identification of opportunities for continuous improvement; Uphold a high-performance working environment and promote HS's Values

Requirements

4 - 6 years of experience in logistics, 3PL vendor management, fleet operations, or last-mile delivery; Proven track record in monitoring 3PL performance, supply acquisition, and fleet KPIs; Hands-on capability in project coordination, SLA management, and invoice verification; Strong problem-solving, critical thinking, analytical, and negotiation skills; Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required