Lawyer Support Associate (Evening Shift) (6-month FTC)

Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. The Lawyer Support Team is the driving force behind everything we do – the go-to contact for lawyers working at Woodstock, ensuring they have everything they need to focus on what they do best: delivering expert legal advice and an exceptional client experience. This is an excellent opportunity to join a fast-growing, forward-thinking company that genuinely values its people and invests in their development.

Responsibilities

Send ID checks and client care letters via our e-verification system (Legl); Troubleshoot client issues and review verification results; Certify ID for clients using paper-based checks; Learn what qualifies as valid ID and source of funds documentation; Open and manage new legal files in LEAP; Ensure compliance requirements are completed accurately; Support both consultants and the internal legal team; Help onboard new consultants and provide professional, friendly support; Build strong working relationships across the business; Respond to queries by email, phone, or Teams; Collaborate with teammates to manage priorities and meet deadlines

Requirements

Experience working within an admin, operational or customer support role; A genuine love of organisation, detail, and process; Strong communication and problem-solving skills - you’re calm under pressure and confident in resolving issues quickly; Highly organised, with excellent attention to detail and the ability to manage multiple requests at once; Proactive - you take ownership, spot gaps, and act on them; A passion for improving legal services and making a difference through technology; Professional, discreet, and reliable – especially with sensitive client data

Benefits

33 days’ annual leave (25 + bank holidays) plus your birthday off; Extended Christmas holiday; Pension contribution; Give back - support a good cause with a charity day each year; Regular socials/team events