Lead Agent - Customer Service & Reporting Specialist

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 335 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Expeditors Ho Chi Minh City is recruiting Lead Agent - Customer Service & Reporting Specialist as below:

The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.

Position Reports To : Manager - Order Management.

Responsibilities

Support Monthly and Quarterly Business Reviews with the customer.; Assist in implementing customer strategic initiatives and operational improvements.; Coordinate with internal teams to ensure service expectations are met.; Share market updates, best practices, and improvement opportunities with stakeholders.; Support customer visits and operational meetings when required.; Prepare operational reports and dashboards for customer and internal management.; Ensure data accuracy, validation, and consistency across reporting platforms.; Analyze operational data to identify trends, issues, and improvement opportunities.; Provide insights and recommendations based on data analysis.; Monitor shipment execution and operational performance .; Coordinate with carriers regarding space, equipment availability, and operational issues.; Monitor potential disruptions such as port congestion or vendor production delays.; Support operational huddles and provide updates on shipment status and risk areas.; Coordinate with internal teams to resolve operational issues impacting customer’s purchasing order (PO)

Requirements

Customer focus; Analytical thinking; Problem solving; Communication and coordination; Operational knowledge in international logistics; University’s degree in Logistics, Supply Chain, Business Administration, or related field.; 3–5 years’ experience in logistics, ocean operations, or supply chain management.; Experience handling key accounts or US retailers is preferred.; Strong analytical and reporting skills (Excel, Power BI or similar tools preferred).; Strong communication and stakeholder management skills.; Ability to manage multiple priorities in a fast-paced environment.

Benefits

Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.; Annual Leave; Health Plan: Medical Package; Accident Insurance; Social, Health and Unemployment Insurance; Mobile phone allowance, company car, Grab account,; Training and Personnel Development Program