Lead AI Conversation Designer

Responsibilities

Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems; Translate business requirements and user needs into structured dialogue models and interaction patterns; Develop clear, concise, and brand-aligned conversational content; Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions; Create wireflows, conversation maps, and prototypes to communicate design intent; Apply usability testing insights and performance analytics to iterate and improve experiences; Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces

Requirements

Primary discipline in conversation design with demonstrated ownership of conversation strategy and execution; 5–8+ years of experience in UX design, content design, or conversational design; Experience designing conversational experiences for generative or agentic AI; Strong understanding of human-centered design and UX best practices; Experience working in agile, cross-functional product teams; Portfolio demonstrating conversation flows, UX writing, or AI interaction design; Prompt design experience; Familiarity with conversation analytics and optimization techniques; Conversation flow design and scripting; Interaction design and prototyping; Research synthesis and usability testing; Cross-functional collaboration; Problem-solving and systems thinking

Nice to have

3+ years of focused experience in conversation design