Lead Business Analyst

Australian Payments Plus (AP+) brings together eftpos, BPAY and NPP Australia to support the payments infrastructure Australians rely on every day. The Lead Business Analyst will guide analysis across key initiatives, lead and develop a team of business analysts, and help turn complex business needs into practical solutions. The role involves leading a team of business analysts allocated across a range of projects, providing coaching and mentoring, contributing to the Business Analysis Community of Practice, ensuring the quality of analysis artefacts, and working closely with stakeholders across business and technology teams.

Responsibilities

Work closely with the Delivery Lead and Project Managers to ensure business analysis activities support project delivery; Lead analysis across the project lifecycle, including business cases, feasibility assessments, impact analysis and project scoping; Guide requirements elicitation, analysis, documentation, prioritisation and management through delivery and into operations; Develop and oversee business process, data and other models that support sound decisions and effective solutions; Build trusted relationships with stakeholders, bringing different perspectives together and resolving competing priorities; Identify opportunities to improve processes, assess risks and recommend options that support business goals; Communicate findings, progress and recommendations clearly to business and technology audiences; Maintain the quality and consistency of the team's analysis deliverables; Coach and mentor business analysts, supporting their performance and professional growth; Contribute to the wider Business Analysis community through thought leadership and continuous improvement of methods and standards; Lead and develop a team of business analysts, conducting regular check-ins and quarterly reviews

Requirements

Around 5–7 years of progressive business analysis experience, including work on complex initiatives; Experience leading or mentoring a small team of business analysts; Strong skills in business situation analysis, feasibility assessment, business case development and requirements management; Confidence modelling business processes and data, and translating findings into clear recommendations; Experience supporting user acceptance testing and assessing whether solutions meet business needs; A collaborative approach to stakeholder engagement, facilitation and decision-making; Familiarity with structured business analysis frameworks and delivery practices, including Agile and Waterfall; Experience with delivery tools such as Jira; A degree or equivalent experience

Nice to have

Knowledge of payments technology, IT systems or financial services