Lead Customer Service Representative

Lead Customer Service Representative position at Circle K. Full time. Flexible (Days, Evenings, Overnights + Weekends). Store 2743386: 1700-B New Butler Road, New Castle, Pennsylvania 16101.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner; Greets customers as they enter and thanks customers as they leave; Gives assistance and offers suggestions or recommendations to the customer; Rings up all sales on cash register properly and accurately; Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions; Reports to work on time and follows the dress and appearance code; Maintains the store facility's condition and equipment by cleaning and performing housekeeping duties; Inspects store facilities and equipment for safety, cleanliness, and proper working order; Contacts maintenance for repair when needed; Completes build-to's for ordering/purchasing merchandise; Receives and verifies vendor deliveries; Maintains adequate stock throughout the store and supplies in counter areas; Places advertising and pricing signage; Controls merchandise, cash shortages, and other selling expenses; Assists in maintaining proper inventory levels and shift audits; Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions; Notifies the Store Manager of any sales, cash, inventory or operating discrepancy; Supervises the activities of customer service representatives in the absence of the Store Assistant Manager; Helps coach and train new employees; Monitors customer traffic and makes appropriate adjustments to decrease waiting time; May reschedule or re-assign duties of employees; Assists with counseling of employees and provides feedback; May provide direction for managing the fast food service area of the store; Knows the gasoline pricing strategy for the store and changes gasoline prices correctly; Reports all incidents including employee or customer injuries, theft, property damage or improper sanitation or waste disposal; Performs shift change duties such as counting the cash drawer, recording employee purchases and completing end of shift reports; Keeps and ensures all employees keep accurate time keeping records; May take inventory of supplies and equipment; Attends job-related meetings; Provides regular and predicable onsite attendance; Completes daily store reports and other duties as assigned by the Store Manager

Requirements

Ability to work with the equipment, tools and materials listed above; Ability to work as scheduled including arriving to work on time; Ability to communicate information and ideas so others will understand; Ability to perform essential duties and physical functions described below; Ability to work in the conditions described below; Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors; Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead; Ability to occasionally lift and/or carry up to 50 pounds from ground to waist; Ability to grasp, reach and manipulate objects with hands for entire shift; Ability to push/pull with arms up to a force of 20 pounds; Able to reach overhead for objects; Ability to bend and twist at waist; Ability to communicate orally; Ability to operate a cash register and/or computer keyboard; Ability to stoop, kneel, squat, bend, push, and pull; Ability to work alone; Be exposed to occasional noise; Ability to stand and/or walk for an entire shift; May require climbing a ladder to store and retrieve materials or place and remove signs

Nice to have

High school diploma or GED preferred; Experience in retail sales preferred; Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred