Lead Forward Deployed Product Manager

Pylon is building the first vertically integrated mortgage platform that turns origination into a single API. The Lead Forward Deployed PM will embed with the most strategic customers, learn their mortgage business from the inside, and build Pylon into the way they work. This is a senior role working directly with customer executives and technical leaders on complicated, high-stakes projects, and serving as the link between customers and the product team.

Responsibilities

Embed with strategic customers, on site and remotely, to understand their teams, systems, and full mortgage workflow; Map how each customer works today, figure out where Pylon adds the most value, and put together a plan that gets them live quickly; Own each integration from scoping and solution design through data mapping, configuration, testing, and launch, working with their engineers and ours; Find the manual steps, workarounds, and bottlenecks in each customer's process and replace them with Pylon; Write and ship code yourself, including integrations, scripts, configurations, internal tools, and agents on the platform, and commit changes to the core codebase when a customer needs them; Bring what you learn back to the product team and work with product to build core platform features; Be the person accountable for each engagement, setting goals, aligning stakeholders, making hard calls, and holding both sides to results; Advise customer leadership on how to modernize their mortgage operations, and work with GTM and Account Management to support deals and grow relationships; Define and track success for each customer, including time to go live, adoption, loan volume, and efficiency gains; Build playbooks and reusable tools so every integration goes faster than the last; Set the standard for how Pylon deploys, and help hire, mentor, and grow the forward deployed team; Use AI in day-to-day work

Requirements

8+ years in software, in roles like forward deployed engineering, solutions engineering, technical product management, or management or implementation consulting; Has led complicated, high-stakes enterprise projects from scoping through launch and delivered measurable business results; Has worked directly with C-suite executives and senior technical leaders; Comfortable taking charge in the room, delivering hard news, and keeping large groups aligned; Writes code and is comfortable committing to a production codebase, working directly with customer engineering teams, and working with APIs and data; Great at understanding complicated business workflows and turning them into clear product requirements; Comfortable with ambiguity and juggling several customers at once; Can write SQL; Has built or deployed 0-1 enterprise software in a regulated industry; Willing to travel regularly to customer sites; Must live in or be willing to relocate to Palo Alto (CA) or New York City

Nice to have

Mortgage, lending, or fintech experience; Experience with mortgage systems like loan origination systems