Lead Hospital Technician

Daniels Health is searching for a customer service-oriented individual to join us as a Lead Field Service Representative. This position is responsible for assisting the Field Service Supervisor with day-to-day supervision of 5 representatives. This includes backfilling for any customer locations and managing the inspection and servicing of all products within an assigned hospital and providing management support to the field service representatives as needed.

Responsibilities

Traveling to applicable service sites everyday, rotating between 5 hospitals; Backfilling for field service representatives; Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure; Checks in and out of shifts using time tracking software; Ensures staging area is neat and orderly and all delivery equipment is in working order; Checks and services containers throughout hospital according to Daily Service Schedule; Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers; Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule; Periodically communicates with nurses, nurse managers, environmental services managers, and other stakeholders regarding current needs; Lifting containers weighing up to 40 lbs; Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs; Providing management support for field service representatives including addressing and resolving concerns, evaluating service and providing training as needed, providing clinical staff training for standard and premium accounts, and shadowing representatives as needed to ensure quality service; Performing waste audits as needed; Leads and/or assists with customer installs

Requirements

Personal transportation to multiple hospitals; Can-do attitude – someone who is committed to the schedule and success of their team; Previous experience in a labor-intensive role; Excellent organization and problem solving skills; Ability to manage a wide variety of activities at the same time; Ability to plan, analyze and challenge team; Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting

Nice to have

1+ years of previous lead experience

Benefits

Job stability – essential service to healthcare, non-seasonal and recession proof; Consistent work hours – Monday – Friday (5AM to 3PM); Full time roles are provided benefits, sick leave and vacation leave from day one; Permanent full-time role of 40 hours per week