Lead - Solution Engineer

Solution Engineers join the growing GTM team in Singapore, focusing on the ITOM business. Freshworks provides AI-first Employee Experience software, including an ITSM, ITAM, ITOM, and ESM platform. The role involves working with Enterprise customers, supporting sales through discovery calls and product demonstrations, and articulating the value of Freshworks solutions.

Responsibilities

Collaborating with Enterprise customers to identify and address their most critical business challenges; Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals; Gathering requirements effectively to clearly define customer problems; Building and presenting compelling demonstrations of Freshworks ITOM products; Articulating the value of Freshworks solutions to a variety of audiences; Embracing lifelong learning and continuously developing your skills; Evangelizing the refreshing user experience offered by the Freshworks platform

Requirements

6-8 years of a combination of Solution Engineering and/or IT Operations experience; Excellent soft skills and presentation abilities; Proven capability to work on cross-functional teams to address business and technical challenges; Strong verbal, written, presentation, and interpersonal communication skills; Demonstrated time management skills in a dynamic sales environment; Highly driven individuals with a focus on execution and a strong sense of urgency; Strong understanding of ITOM/ITAM domains; familiarity with platforms such as ServiceNow, BMC, Lansweeper, or similar; Deep knowledge of on-premise and cloud infrastructure including Windows/Linux Server OS's, Virtualisation, EUC, Networking, Public Cloud & Storage