Lead Solutions Engineer

Gong harnesses the power of AI to transform how revenue teams win. The mission of our Solutions Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As a Solutions Engineer on our Industry Expansion vertical team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization.

Responsibilities

Work as part of the Go To Market team as the ultimate product expert and account team technical advisor; Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users; Be the trusted advisor to both prospects and customers to ensure they get the correct business outcomes and value from our Gong technology; Assist prospects and customers with business assessments (POCs, Pilots); Craft content to show customers how to leverage Gong for specific use cases including MCP (client and server) and integrations; Execute the build and delivery of outcome-based demos, agentic flows and solution architecture diagrams for customers that have highly complex use cases; Solution complex business and technical requirements and explain them in simple terms; Assist with RFPs and questionnaires in the context of sales cycles; Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line; Partner with and support Marketing on demand generating activities (webinars, conferences, events); Contribute reusable assets to the Solutions Engineering team and the company at-large

Requirements

Customer facing experience in a solutions engineering role (pre-sales) or a combination of solution engineering and other relevant work experience (ie: Sales Enablement, Operations); Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems; Understanding of security and privacy pertaining to SaaS systems; Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization; Excellent verbal and written communication skills; Strong interpersonal and teamwork skills; Able to make the complex sound simple

Nice to have

Experience selling into Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations; Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON

Benefits

Medical, dental, and vision plans; Wellbeing Fund - flexible wellness stipend; Mental Health benefits with covered therapy and coaching; 401(k) program; Education & learning stipend; Flexible vacation time; Paid parental leave; Company-wide recharge days each quarter; Work from home stipend