Lead, Strategic Operations & Emerging Channels

StackAdapt is a technology company that empowers marketers to reach, engage, and convert audiences with precision through its AI-powered StackAdapt Marketing Platform. The Lead, Strategic Operations & Emerging Channels role develops and executes the operating model for StackAdapt's non-programmatic and emerging channels. The role owns new-channel operations, partnering with Inventory Development to design and refine daily workflows, and drives documentation and sales enablement so that inventory guides and collateral remain accurate across channels, structured for both human teams and AI systems. AI is central to the role, which is expected to build workflows from day one to eliminate manual, repetitive friction for the broader team. Base salary band: $114,400 - $157,300 CAD.

Responsibilities

Define operational strategy for emerging and non-programmatic channels, partnering with Inventory Development and cross-functional teams; Build AI-driven solutions that solve operational friction points, introducing automation models, prompts, and modern tools into daily workflows; Collect and analyze operational data (e.g. launch cycle time, hours saved through automation) to measure impact and inform executive decision-making; Establish frameworks to keep operational content accurate, accessible, and current, and oversee the lifecycle of execution guides, collateral, internal support documentation, and knowledge base repositories; Mentor team members across the broader Inventory team and provide continuous support to unblock complex projects

Requirements

5+ years in operations, program management, or operational enablement, including launching or scaling a new process, product, or channel; Proven history of using AI tools, prompt engineering, custom workflows, or automation techniques to eliminate manual tasks and streamline processes; Experience structuring and maintaining operational documentation and sales enablement content at scale; Ability to diagnose workflow inefficiencies, design scalable solutions, and quantify their impact through data; Experience driving complex initiatives across technical and non-technical stakeholders, often without direct authority; Clear, concise written and verbal communication, with the ability to distill complex systems for diverse audiences; Natural inclination toward coaching, unblocking team members, and simplifying complex systems for internal stakeholders

Benefits

Highly competitive salary; Retirement/401K/Pension savings globally; Competitive paid time off packages including birthday off; Access to a comprehensive mental health care program; Health benefits from day one of employment; Work from home reimbursements; Optional global WeWork membership; Robust training and onboarding program; Coverage and support of personal development initiatives (conferences, courses, books); Access to StackAdapt programmatic courses and certifications; Parental leave program; Annual bonuses, commissions, and equity awards may be available depending on the role