Lead Teller

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes. Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Responsibilities

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet; Processes a variety of customer interactions; Educates customers on alternatives available for their financial interactions; Identifies banking opportunities during the customer interaction and refers as appropriate; Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff; Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs; Educates customers on options for managing financial transactions by leveraging technology, tools and resources; Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes; Assists the Branch Manager in performance management and new hire selection processes; Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits; Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Requirements

1+ years of related experience; No Degree; No Required Certification(s); No Required License(s); Accuracy and Attention to Detail; Addressing Customer Needs; Coaching Others; Digital Awareness; Effective Communications; Fraud Detection and Prevention; Managing Multiple Priorities; Matrix Management; Problem Solving; Understanding Customer Needs

Nice to have

Accountability; Banking; Client Loyalty; Customer Experience (CX); Customer Service; Identifying Opportunities; Leveraging Technology; Proactive Sales

Benefits

Medical/prescription drug coverage (with Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension; stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year; incentive eligible