Leader in Training - San Francisco

As a Blue Bottle Leader in Training, you assume a pivotal role in guiding team members towards consistently delivering exceptional hospitality and coffee experiences, while ensuring adherence to cafe standards and attainment of business objectives. The Leader in Training collaborates closely with the Cafe Leader to oversee ordering, inventory management, and workflow optimization, aiming to enhance the financial and operational performance of the cafe. They also nurture a culture of continuous learning, prioritizing training and development initiatives focused on hospitality excellence, product quality, and team growth. Blue Bottle is an Equal Opportunity Employer.

Responsibilities

Assume full accountability for cafe operations in the absence of the Cafe Leader; Foster a culture of respect, inclusivity, and continuous learning within the team; Communicate and uphold Blue Bottle's sustainability values; Assist in recruiting a diverse team and manage performance through feedback, recognition, and addressing concerns promptly; Optimize staffing and shift management to deliver exemplary hospitality and adhere to quality standards; Enhance guest experience through engagement, technical product education, and handling feedback and escalations professionally; Collaborate with the Cafe Leader on business analysis, strategic planning, and action plans for sales, restocking, merchandising, inventory, and scheduling; Ensure accurate accounting of transactions, maintain inventory levels, and contribute to scheduling activities; Adhere to safety policies and procedures, report concerns, and promote a safe and respectful workplace; Manage controllable budget and labor hours efficiently and report issues promptly

Requirements

1-2 years working in a leadership role or experience leading a team, with a strong preference for coffee, food, and beverage; Completed Blue Bottle Academy's Barista training and validation program or will complete it within 90 days post-hire; Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire; Familiarity with online collaboration and organization tools, including Google Docs; A flexible schedule and availability to work mornings, evenings, weekends, and holidays; Ability to smell and taste for quality control of coffee and food; Ability to listen and speak with guests to take and fill orders and guide experiences; Ability to work in an environment with elevated temperatures from food and beverage preparation equipment and cooler temperatures in refrigerated spaces; Eligible to work in the United States and 18 years of age or older; Must be willing to relocate within a 50-mile radius of the market area

Nice to have

Strong preference for experience in coffee, food, and beverage; Familiarity with Google Docs and online collaboration tools

Benefits

Comprehensive health, dental, and vision coverage starting on first day; Best-in-class coffee training and continuing education; Free membership in the Specialty Coffee Association of America and event discounts; 401(k) plan; Paid time off and paid volunteer hours; 50% discount on all products, online and in-cafe; 2 free drinks during shifts for cafe team members; Flexible spending account and commuter benefits; Employee Assistance Program