Liability Adjuster I/II

At AssuranceAmerica, claims is more than resolving accidents—it's helping people move forward after the unexpected. As a Liability Adjuster I/II, you'll investigate claims, make informed decisions, negotiate fair outcomes, and guide customers through one of the most important moments they'll have with our company.

Responsibilities

Manage your own portfolio of auto liability claims from first notice of loss through resolution while delivering an exceptional customer experience; Investigate automobile accidents by gathering facts and reviewing evidence; Interview insureds, claimants, witnesses, and other involved parties; Evaluate coverage, liability, damages, and potential injury exposure; Make sound claim decisions based on policy language and the facts of each loss; Negotiate fair and timely claim settlements; Manage claim reserves and maintain accurate claim documentation; Identify complex claim issues and collaborate with internal partners when needed; Deliver clear, timely communication that builds trust with customers; Balance quality, productivity, and customer service while managing an active caseload; Continue developing your claims expertise through coaching, training, and ongoing professional development

Requirements

Have at least one year of automobile claims handling experience; Communicate confidently with customers and business partners; Make thoughtful decisions based on facts and policy language; Stay organized while managing multiple priorities; Take ownership of your work and follow through; Thrive in a collaborative, fast-paced environment; Are committed to continuous learning and professional growth

Nice to have

Bachelor's degree or equivalent experience; Experience handling non-standard automobile claims; Adjuster's license or the ability to obtain one, where required; Spanish-English bilingual skills

Benefits

Competitive compensation; Medical, dental, and vision coverage; Company-paid life insurance and disability benefits; 401(k) with a 100% company match on the first 4% of eligible contributions; Paid time off, volunteer time off, parental leave, and company holidays; Annual learning reimbursement to support your professional development; Employee Assistance Program and wellness resources; Team events that strengthen relationships and celebrate success