Licensed Optician Team Lead

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. At LensCrafters, we want every person who enters our doors to feel our passion for care. General Function: The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Responsibilities

Ensure the LensCrafters team provides unsurpassed Customer Service; Proactive & solution driven, accurate execution & product knowledge; Assists customers with selections, provides recommendations, assists sales associates; Serves as a responsible alternate store key holder; Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements; While working in Lab, if applicable: custom fits glasses & precisely place prescription in lenses; works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology; ensures finished eyewear meets optical standards & customer requirements; creates a safe working environment for all, demonstrates safe work practices; responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Requirements

HS diploma/GED; Current & valid state Opticianry license; Strong optical & retail experience; Knowledge of current optical theory & merchandise; Strong communicator & listener; Strong inter-personal skills; Strong basic math skills; Sales skills; Problem solving ability; Familiarity with cash register, computers & calculators; Leadership & training experience; Edging & mounting experience; Basic optics knowledge & optical measurement experience

Nice to have

State licensure (if applicable) &/or ABO Certification in non-licensed states; LensCrafters Final Eyewear Inspector Certification; LensCrafters Quality, Fitting & Adjusting Program; Optical machinery/instruments experience; Customer service experience; AccuFit Digital Measurement System certification; Knowledge of current store merchandise & lens options

Benefits

Competitive bonus and/or commission plan; health care; retirement savings; paid time off/vacation; employee discounts