Linen Shift Leader

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

1. Customer Service & Operations

- Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager.
- Ensure that standards of excellence in customer service are maintained and regularly updated.

(Linen provided is clean and to the hotel standard).

- Ensure that guest expectations are anticipated, met at all times and even regularly exceeded.
- Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)

2. Maintenance of facilities

- Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards.
- Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
- Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

3. Human Resources

- Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times.
- Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets.
- Checking of daily attendance sheet on a regular basis.
- Supervise completion of employee duty rosters and team holiday plans.
- Constantly monitor team morale to ensure that the personnel are kept in an appropriate state

of discipline, motivation and commitment to the objectives of the organisation at all times.

- Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
- Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.

4. Health & Safety Practices

• Ensure Occupational Health & Safety Act, local health and safety codes, and company safety

and security policies are met.

- Ensure and maintain that Health and Safety practices are followed at all times.
- Adhere to fire alarm or any emergency statutory procedures in the event of fire.
- Promote energy efficiency and environment and identify improvement to support

Qualification

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Requirements

A minimum of 3 years of experience in hotel industry.; Proven experience working in a top luxury resorts is a plus.; Strong interpersonal competence.; Computer literacy and previous experiences with Opera are an advantage.; Good organisational and planning skills.; Good communication skill.; Be required to ensure quality controls are in place and manage customer service inquiries.; Fluency in English or another language, written and verbal communication.; Knowledge of a second language is a plus.