Loan Servicing Administrator

The Loan Servicing Administrator handles comprehensive loan servicing duties, customer communications, and compliance tracking. This role requires strong problem-solving skills, cross-departmental collaboration, and careful attention to regulatory requirements for both residential and commercial portfolios.

Responsibilities

Manage incoming calls from mortgage customers to resolve inquiries and investigate complex account issues; Process and respond to written correspondence via mail and email, collaborating with internal departments to ensure timely resolution; Draft and distribute critical borrower notifications, including welcome letters, PMI terminations, delinquent tax notices, and property violations; Administer insurance loss drafts by depositing and releasing proceeds, ordering property inspections, requesting documentation, and coordinating with borrowers, contractors, and adjusters; Oversee escrow holdback and pledge accounts, monitoring them for regulatory compliance and administering the timely release of funds; Perform detailed post-closing document reviews to identify, track, and remediate trailing, missing, or defective documents; Provide instructions to mortgage cashiers to apply and post incoming payments; Monitor UCC-1 filings and execute UCC-3 continuations as required to maintain lien priority; Manage maturity extensions and loan modification processes for commercial accounts; Prepare accurate, compliant responses to credit verification letters, official document requests, subpoenas, and Qualified Written Requests

Requirements

Bachelor's degree (B.A.) from four year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience; Proficiency with Microsoft Office; Strong verbal and written communication skills, professional presentation, and organization skills

Nice to have

Working knowledge of MSP Servicing System