Loyalty Account Manager (Inside Sales)

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Candidates must reside in EST/CST zones. Remote US only, candidates who live near an office location may work on a hybrid schedule.

Compensation: $21.00 hr. + commission

As a Loyalty & Leasing Specialist, you'll help drive customer retention, renewals, and revenue growth through proactive customer outreach. You'll identify upgrade, leasing, and expansion opportunities, educate customers on solution benefits, and build lasting relationships that strengthen customer loyalty.

Ready to Grow Your Career?

If you're passionate about building relationships, helping customers succeed, and creating business impact, we'd love to hear from you. Join Quadient and help turn customer loyalty into long-term success.

Responsibilities

Engage customers to support renewals, leasing, and retention initiatives; Identify upsell and cross-sell opportunities through outbound outreach; Conduct discovery conversations to understand customer needs; Present product, upgrade, and leasing solutions that deliver value; Manage opportunities and maintain accurate CRM records in Salesforce; Partner with Sales, Marketing, and Customer Support teams to ensure a seamless customer experience; Track pipeline activity and contribute to renewal and revenue goals

Requirements

Experience in customer service, sales, renewals, account management, or business development; Strong communication, relationship-building, and problem-solving skills; Self-motivated with the ability to manage multiple priorities independently; Proficiency with Microsoft Office, Teams, and Salesforce or other CRM platforms; Familiarity with sales tools, quoting processes, and performance metrics is a plus; Customer-focused mindset with a drive to identify growth opportunities

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.; Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.; Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.; Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.; Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.