LPN / Clinic Secretary

The Clinical Support Coordinator and LPN serves as both a clinical and administrative resource within the outpatient clinic. This position is responsible for coordinating patient access and clinic operations while performing nursing functions within the scope of Licensed Practical Nurse licensure. The role provides frontline patient support, scheduling and registration services, medication and treatment coordination, and assists providers in delivering safe, effective patient care. Duties are performed in accordance with the Wisconsin Nurse Practice Act, applicable regulatory requirements, and Rogers policies and procedures. Schedule: Monday through Friday. Typical shift: 10:00am to 6:30pm.

Responsibilities

Serve as primary point of contact for patients, families, and visitors; Answer telephones and provide information about programs and services; Register, schedule, and check patients in and out of appointments; Verify patient demographics, insurance coverage, guarantor information, and required consents; Coordinate referrals, patient transfers, and follow-up appointments; Maintain clinic supplies and coordinate ordering; Maintain medical records and accurate documentation in the electronic health record; Complete operational reports, metrics, and assigned administrative projects; Respond to crisis intervention and emergencies; Collect and document patient information, including admission and discharge information; Observe and report changes in patient condition and communicate concerns to the treatment team; Participate in patient assessments, treatment planning, and care coordination under the direction of a Registered Nurse, physician, or other authorized provider; Obtain and process physician orders and medication reconciliation as permitted by licensure and policy; Administer medications and monitor for therapeutic and adverse effects; Educate patients regarding medications, treatments, and clinic processes; Facilitate communication between patients, providers, pharmacies, insurers, and external agencies; Maintain patient confidentiality and advocate for patient rights; Assist in responding to patient concerns and escalating urgent clinical issues; Maintain compliance with hospital, nursing, infection prevention, employee health, and regulatory requirements; Participate in ongoing education and competency development; Participate in departmental improvement initiatives, hospital committees, and team projects

Requirements

Current Licensed Practical Nurse license in good standing; High school diploma; CPR certification; Crisis prevention/intervention training

Nice to have

Outpatient, behavioral health, or medical office experience; Electronic health record experience

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)