Machine Technician - Indianapolis, IN Week Days

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. Schedule: Monday - Thursday 6am-4:30pm.

Responsibilities

Schedule tasks at customer job sites; Troubleshoot issues quickly and effectively using technical drawings and documentation; Work cross-functionally with R&D, Software and Quality Engineering teams; Perform routine maintenance and emergency services as they arise; Analyze customer Key Performance Indicators (KPIs) to identify machine performance issues; Continuously learn customer operational processes, packaging designs and technical specifications; Install Packsize solutions and train others to use and maintain them; Perform basic clerical and administrative duties, including emails, expense reports, travel arrangements and technical reports; Communicate information and ideas with Packsize and customer personnel; Adhere to all safety requirements and protocols related to exposed moving parts and electricity; Clear jams, load Z-fold, change labels, change bander paper and add glue to the machine

Requirements

Customer service focus; Knowledge of Windows platforms; Knowledge of and effective use of hand tools; Knowledge of mechanical platforms; Ability to work independently with little or no direct supervision; Associates Degree, Vocational Training or equivalent experience

Nice to have

Bachelor's Degree in a related area; Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience

Benefits

Medical, dental and vision coverage; 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); Life and disability insurance; Voluntary critical illness, hospital indemnity, accident, and legal/ID theft protection; Employee Assistance Program (EAP)